The exception: Sometimes a current user (someone who already has our products) calls and requests the names of other current users in their area. The purpose of the request is usually something like arranging an emergency backup for a coming event. This is much like the Users Group concept in the computer world. In this event, we will call the "other current users" and give them the name of the person making the initial request. The "other current users" are then free to respond or not.